Nobody enjoys paperwork, but checking who our players are is part of our licence, and it keeps your account safe.
When we ask
We can ask you to verify your account at any time: before or after a deposit, and before or after a withdrawal. Every player can be asked.
What you might need to send
- ID: a certified identity document.
- Proof of address.
- Proof that your payment method is yours, with a transaction history such as a bank or card statement.
- Where your money comes from: only in some cases.
We may also use outside identity checks, credit reference agencies and fraud prevention tools. Now and then you may be asked for a short phone call or a face check, so we know it’s really you. Dummy Name of the identity verification provider.
How long it takes
- Your side: 30 days. Once we ask for documents, you have 30 days to send them. Until then your account may be suspended and your payments put on hold. If nothing arrives, we can close the account.
- Our side: up to 10 days. Once we have everything, the review usually takes up to 10 days. A complicated case can take a little longer.
18+ only
You must be 18 or older to play at Sportaza. If a player turns out to be under 18, the account is closed.